Terms & Conditions

Last updated: 22 August 2026 

Welcome to Mardiyyah. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to these Terms & Conditions.

1. General

Mardiyyah is an online modest fashion store offering thoughtfully designed clothing, hijabs and accessories.

By using our website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.

We reserve the right to update, modify or discontinue any part of our website, products or services at any time without prior notice.

2. Products

We make every effort to ensure that our product descriptions, photographs, colours, sizes and measurements are as accurate as possible.

As many of our garments are made using natural fabrics, slight variations in texture, weave, colour or appearance may occur. These natural characteristics are not considered defects.

Colours may appear slightly different depending on your device, monitor or screen settings.

Please refer to the individual product description and size guide before placing an order. Where indicated, measurements provided on our website refer to garment measurements rather than body measurements.

3. Pricing

All product prices are displayed on our website in the applicable currency.

Prices may change from time to time without prior notice. Any price change will not affect orders that have already been successfully placed and confirmed.

We make reasonable efforts to ensure that all prices displayed on our website are accurate. In the unlikely event of an obvious pricing error, we reserve the right to contact you before processing the order.

Applicable shipping fees, taxes, duties or other charges will be communicated where applicable before or during checkout.

4. Promotions & Discount Codes

From time to time, Mardiyyah may offer promotional discounts, discount codes, seasonal promotions or special offers.

Unless otherwise stated:

• Promotional codes may only be used during the validity period specified for the promotion.
• Each promotional code may have specific conditions, including minimum purchase requirements, product exclusions or other restrictions.
• Promotional codes generally cannot be combined with other discount codes or promotional offers unless expressly stated.
• Discount codes cannot be exchanged for cash or transferred for monetary value.
• A discount code must be entered and successfully applied at checkout before completing the purchase.
• Discount codes cannot be applied retrospectively to orders that have already been placed.
• Promotional offers may have limited availability and may be subject to stock availability.
• Mardiyyah reserves the right to modify, suspend or cancel a promotional offer where necessary.
• Specific promotional terms communicated with an individual offer will apply to that promotion.

Where a promotion has an expiry date, minimum spend, product exclusion or other specific requirement, these conditions will be clearly communicated as part of the promotion.

5. Orders & Payment

Orders can be placed through our online store by selecting the desired products, adding them to your shopping cart and completing the checkout process.

You are responsible for providing accurate and complete information, including your name, email address, billing information and shipping address.

Payment must be successfully completed before an order can be processed.

Payments may be processed securely through our appointed payment gateway providers, including DOKU and other payment methods made available through our website.

We reserve the right to decline or cancel an order where there is a reasonable concern regarding payment, fraud, inaccurate information or other circumstances that may affect the legitimate processing of the order.

6. Order Confirmation & Cancellation

After placing an order, you will receive an order confirmation to the email address provided during checkout.

An order confirmation confirms that we have received your order. Orders remain subject to product availability and successful payment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you wish to request a cancellation, please contact us as soon as possible through our Contact Us page.

If an order cannot be fulfilled due to circumstances such as unexpected stock availability, we will contact you and, where applicable, provide a refund for the affected item.

7. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times provided on our website are estimates and may vary depending on the destination, shipping method, customs processing, public holidays, carrier delays and circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address.

For international orders, the recipient may be responsible for applicable customs duties, taxes, import fees or other charges imposed by the destination country, unless otherwise stated at checkout.

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

For further information, please refer to our Shipping Policy.

8. Returns & Exchanges

We want you to be happy with your purchase. Returns and exchanges are subject to the conditions outlined in our Return & Exchange Policy.

Please review our Return & Exchange Policy before purchasing to understand eligibility requirements, timeframes and procedures.

Items must meet the applicable return or exchange conditions, including any requirements relating to condition, tags, hygiene and original packaging.

Certain products may not be eligible for return or exchange where permitted by applicable law.

Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.

9. Intellectual Property

All content displayed on the Mardiyyah website, including but not limited to:

• Mardiyyah logos and branding
• Product photographs
• Website images
• Product descriptions
• Text and written content
• Graphics
• Designs
• Website layout and visual elements

is owned by or licensed to Mardiyyah and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially use our content without our prior written permission.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of our website.
• Copy or reproduce our website content without permission.
• Submit false, misleading or fraudulent information.
• Use our website in a manner that may harm Mardiyyah or other users.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

11. Privacy

Your privacy is important to us.

We collect and use personal information in accordance with our Privacy Policy.

Information may be collected when you browse our website, place an order, contact us or otherwise interact with our services.

Personal information may be used to process orders, arrange delivery, process payments, communicate with you and provide customer support.

For more information about how we collect, use and protect your information, please refer to our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website or applicable requirements.

Any updates will be published on this page with the revised “Last updated” date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms & Conditions.

13. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact us through our Contact Us page.