Refund policy

We want you to be completely satisfied with your purchase. Please read the guidelines below for returns and exchanges:

Return Period

If you receive a faulty item or an item that is incorrect, such as the wrong style, size, colour, or quantity, please contact our Customer Service team within 2 days (2x24 hours) of receiving your order so that we can assist you with a resolution.

Eligibility

Returns and exchanges are accepted only if the error was made by us.

Products must be returned in original condition, including:

Hang tags attached

Unused/unworn and unwashed

Original invoice included

Securely wrapped

Any suspicious or intentional damage may be charged to the customer.

Exchanges

Exchanges are allowed only for the same product.

Refunds

If the item you wish to exchange is no longer available, you may choose to receive a refund instead. Refunds will be processed within 3–5 business days after the returned item has been received and inspected by our team.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 3 business days for the refund to be processed, depending on your payment provider.